Terms & Conditions
Please note that colors may appear differently on various screens, and we are not responsible for any discrepancies in color representation.
Shipping, Taxes, and Pricing
All prices shown include 24% VAT. Shipping costs are calculated at checkout and vary depending on the destination. Please note that prices are subject to change without prior notice due to fluctuations in shipping rates, currency values, or other economic factors.
For international orders shipped outside of Iceland, additional charges such as customs duties, tariffs, or import taxes may apply. These costs are the responsibility of the customer and vary by country. Unfortunately, FjaraFjara cannot predict or cover these fees.
All orders are processed and shipped within 5 business days. If an item is out of stock at the time of purchase, a team member will contact you with an estimated delivery date.
Orders are shipped via Pósturinn, or in person within a certain radius of our headquarters. Deliveries are made to the nearest post office, depending on the recipient’s location.
Please note that once a package leaves our facility, FjaraFjara is not responsible for any damage or loss during shipping. Responsibility for the goods transfers to the customer upon dispatch. For all shipments handled by Pósturinn, their general terms and conditions apply.
Returns & Exchanges
We offer a 14-day return policy on all products, provided the customer can present valid proof of purchase dated within that period. Please contact us at hellofjarafjara@gmail.com before sending a return, quoting your order number. Returned items must be unused, in perfect condition, and in their original, undamaged packaging. If a product was sold sealed, it must remain unopened to qualify for return.
Returns are credited based on the original purchase price.
If the customer chooses not to exchange the item for another product, a store credit will be issued in the form of a code, valid for one year from the date of return.
Please note: Shipping costs are non-refundable, and customers are responsible for return shipping costs. However, FjaraFjara will cover the shipping cost of any replacement product.
Privacy Policy
FjaraFjara respects your privacy and is committed to protecting your personal information.
We only collect personal data voluntarily—for example, when you sign up for our newsletter or promotional updates. This information is used solely for marketing purposes, such as sharing news about product launches, special offers, and company updates.
Your personal information is kept strictly confidential and will never be sold, shared, or disclosed to third parties without your consent.
FjaraFjara handles all customer data in accordance with Icelandic data protection laws. For more information on your rights under Icelandic legislation, please refer to: 📄 Lög um persónuvernd og vinnslu persónuupplýsinga
Copyright
All the designs, content, and products presented on this website are the property of FjaraFjara unless explicitly stated otherwise.